Client Onboarding Manager – Software

Salary: £70000 per year.

Cradlefin Consultants are recruiting for a Client Onboarding Manager (Technology Implementation) who will own the full customer onboarding and solution implementation process, ensuring a seamless tech integration for new clients, globally.

You’ll collaborate with the clients internal implementation teams as well as your own internal departments, to ensure alignment, the management of stakeholder expectations, and drive the successful delivery and execution of this software solutions.

Key Responsibilities:

• Develop and manage end-to-end implementation plans for this complex software solution.
• Oversee all customer onboarding, including vendor selection, data migration, and training.
• Collaborate with stakeholders to gather requirements and ensure buy-in throughout the implementation process.
• Work with the development team to resolve any technical challenges.
• Continuously improve implementation playbooks and client documentation.
• Define KPIs, track progress, and ensure smooth handover to the delivery team.

Key Skills & Experience:

• Proven success in implementing SaaS solutions, such as CRMs or ERPs.
• Expertise in technology integration and familiarity with VMS/MSP systems an advantage.
• Exceptional project management skills with the ability to meet tight deadlines and produce high-level reports
• Strong communication and stakeholder management skills, with experience working with both technical and senior-level teams.
• Adaptable and able to customize solutions for each client’s needs.
• Technical expertise in software integration is a plus.
• Skilled at driving urgency to deliver results in a fast-paced environment
• Strong problem-solving skills
• Exceptional attention to detail in reporting and documentation.
• Collaborative and a clear communicator able to present complex info to all stakeholders.
• Extensive client facing success!