Operations and Commercial Assistant

Cradlefin Consultants are recruiting for an Ops & Commercial Assistant to join a close-knit and entrepreneurial environment, you’ll manage the entire supply chain, drive customer engagement and improve our operational efficiency and performance. This is a fantastic opportunity to be part of a high-growth company where your contributions will directly influence our success. Additionally, there’s numerous growth opportunities for this role depending on performance and ambition. Salary: £25,000.00 – £40,000.00 per year.

Key responsibilities include but are not limited to:

• Order processing and follow-ups (POs, despatch notes, proformas, invoices, COAs)
• Supply and demand forecasting based on market conditions, macroeconomic environment and customer requirements
• Stock management and planning
• Operation and oversight of CRM and ERP software
• Liaising with warehouse for despatching orders and communicating updates and/ or issues with customers
• Clear and effective communication by phone, email and other means with clients, suppliers and internal colleagues to expedite planning, ordering, delivery and accounting requirements of clients and suppliers
• Recording of sales information, documents, and customer contact information
• Ensuring payments are received from customers on time and carrying out credit checks when required
• Arranging samples for customers and monitoring stock levels at 3rd party sample company
• General administration duties, including marketing, events organisation, scheduling and maintaining office welfare
• Domestic and international travel may be required on occasions to attend trade shows and assist on customer visits if necessary

Essential requirements for the role:

• Previous purchasing, logistics and customer service experience is essential (2+ years)
• Understanding of how distribution companies work, with insight into the chemicals industry
• Road, Sea & Air Freight experience
• Enthusiastic, open-minded and very willing to learn
• Excellent attention to detail with strong time management skills
• Organised and self-motivated, willing to take the initiative and be proactive
• Excellent verbal and written communication skills and high interpersonal competence and negotiation abilities
• Committed to going above and beyond expectations
• Proficient with software such as CRMs, ERPs, XERO etc.
• Tech savvy – highly proficient in working with technology (laptops, phones, printers etc.) and Microsoft software (Windows, Excel, PowerPoint etc.)
• Able to work independently under remote management (e.g., WFH)
• Highly proficient in English

Advantageous/desirable qualities

• Experience with dangerous goods transport and storage
• Interest or previous experience in the chemicals industry is desirable but not essential
• Experience in logistics highly desirable – import/export procedures, incoterms, interacting with global freight forwarders and couriers
• Experience in warehousing and stock management/invoicing
• Experience working for an agent or distributor

Alternatively, for quick registration and application, we offer a user-friendly app designed to simplify your recruitment experience:

Apple Users: https://apps.apple.com/tr/app/cradlefin-consultants/id1604312685?l=en-GB

Android Users: https://play.google.com/store/apps/details?id=com.logezy.cradlefinconsultants&hl=en_GB

If you’re ready to take on a challenging and rewarding role where you can truly make a difference, we’d love to hear from you! Apply today and let’s start the conversation.