Sales Account Manager

Salary: £70,000 basic –  £125,000 OTE

Cradlefin Consultants are recruiting for a Sales Account Manager working to work in a fast-paced, rapidly expanding company, you’ll team up with different departments to ensure their clients get the absolute best out of their investments—and feel great about it. You’ll also be on the lookout for exciting growth opportunities—whether it’s through cross-selling or upselling, you’ll help our customers discover more ways to thrive.

Person Specifications:

• Proven experience in account management or customer success roles within a ServiceNow partner business
• Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels
• A track record of successfully managing and growing customer accounts
• Strong problem-solving skills, with a proactive approach to identifying and addressing client needs
• Ability to manage multiple client relationships simultaneously and prioritise tasks effectively
• Strong negotiation and contract management experience
• Customer-focused mindset with a passion for delivering an outstanding client experience.

Job Benefits:

• Vitality health insurance, GP & Bupa dental care
• Life Insurance
• £250 work from home set-up allowance
• 4% employee pension
• 25 days holiday (more with tenure)
• Progressive parental leave policies
• Comprehensive training and development
• The Ministry – The coolest offices in London (3 days in the office)
• Onsite-Gym

In this role, you’ll be the go-to guru for keeping our customers happy, making sure they’re getting top-notch service and support every step of the way. You’ll build awesome relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. If you feel you have the right skills for this role, do not hesitate to apply today.